Last night, I couldn't sleep because I've been having WHACK dreams so I've turned semi insomniac. I got about 3 hours sleep -_- 

Even though I started work at 11:30, I made myself wake up at 8:30 because I knew I was going to be so disorientated that I'd sit on my bed for 15 minutes doing nothing haha. 

Worked from 11:30 til 9 pm and OMG I swore I died.

When it's not busy (and it hardly is these days because of the state of the economy and what not) so I have to look like I'm busy so I clean. 

But the thing is, I'll find myself cleaning nothing in the end because I've already cleaned and tidied up o_o

So I just pointlessly stand behind the counter... in the same space for hours and hours end.... with no windows to the outside scenery so I don't know how time is progressing.....

You have no idea how ecstatic I become when they tell me to get/do something in the storage room LOL. I love just walking around the shopping centre and not just standing on my feet. So anywayyyyy the point of this blog/e-rant, is to rant about these 2 particular customers I had. 

One lady came in saying she bought an evening bag "yesterday" (I checked the receipt and it was in fact, a couple of days ago). She wanted to change the colour because apparently when she bought it, she "forgot to bring her shoes to match it with, and forgot her glasses so she thought it would have matched".

When she told me this, I said, CALMLY, "sorry, I understand the difficult situation you're in, but we have a blanket policy of no refund or exchange on evening bags. We have a lot of cases where someone buys a clutch, uses it for the night and brings it back the next day. I'm not accusing you of this, but that's the explanation for the blanket policy."

She's standing there, absolutely dumbfounded, and starts raging and shaking?!?!??! She demands for our business details and MY NAME and how to spell it because she's silly. And starts threatening "Well, you're going to hear from centre management about this, and you definitely will hear from my barrister about this"

Lady, let me tell you some things. Firstly, centre management doesn't handle cases like this. Centre management handles cases of shoplifting and promotional activities. The Department of Fair Trading handles what you're on about. Even if you report us, it's OUR policy. It's the policy that's written on the wall, the policy that's written on the counter, the policy that's written on the receipt. There's a whole reason why we recommend people to bring their shoes/dresses/accessories with them so they don't make the wrong decision whilst matching clutches. And second of all, are you for real? You'll call your barrister over a petty case of an evening bag? Lady, you've got to find more productive things to do with your day rather than boost your ego sky high by proclaiming that you own a barrister. It was totally unneccessary. Does it make you feel more superior when you say "MY barrister" ?? 

And then you stand there squabbling and begging for an exhange "I KNOW you don't do exchange or refund but can't you make an exception???" Lady, you're pathetic. You KNOW the policy, terms and conditions. And  if you treated us nicely with respect, then sure I can consider making an exception. And just because you looked so pathetic, especially in front of your kid, I let you slide through and take another bag and a wallet. 

The next customer(s): a group of pretentious high school kids. The main "ringleader" comes in storming, throwing down an UO wallet screaming that she wants a refund. I remind her that we do not give refunds, only exchange or credit notes, and I ask her what the problem is. She shows me the wallet and it has a small black mark on it. I look at it. I look at the UO price tag (which is black as well) and notice a bit of the black scratched off - the black from the tag transferred onto the wallet because it's been in the packaging for a bit too long lol. I explain the circumstance to the customer and she's still raging. I stay calm and offer saying "well, I can offer you 3 options. I can give you the same wallet but brand new, or you can exchange it for any other wallet you'd like, or I can give you a credit note." Simple. And inevitably, the girl had nothing to say. What, was she expecting some verbal showdown? Even if she provoked me, I wouldn't've given it to her. Her friends look at her concened and say "hmm.. maybe you should just get an exchange" and as soon as they said that, the ringleader goes quiet and starts browsing wallets. FFS.

Whenever a customer treats me nicely of course I reciprocate and for instance, I'll give them a bit of a discount without my boss knowing, or I'll extend their layby period.You know, it feels good to be nice once in a while. If people just treated the other person with polite default manners, it's more than likely the situation will turn good. It was completely unneccessary for the two above customers to react the way they did. If they came in a calm well-mannered approach, no one gets emotional and we'll have an optimistic customer merchant relationship.Despite their disgusting behaviour, I still treat them with a smile and empathy.

What's happening to the world's people. Why are we so quick to jump into action?

It's sad to see basic human manners deteriorating so exponentially. 

Do "good deeds" exist anymore?

sigh